Major Pharmaceutical Distribution
Main Drug Mart

A Horizontal and Vertical Solution for Pharmaceutical Wholesale

Client Overview:

Sandborn Wholesale, a wholly owned subsidiary of Main Drug Mart Pharmacies, is a leading supplier of pharmaceuticals in Canada. Main Drug Mart is considered to be one of the premier organizations for providing total pharmaceutical and patient care service in North America with close to 60 locations and growing.

The company is dedicated to providing their patients with health, pharmaceutical, and alternative treatment needs. The pharmacies also carry a wide variety of beauty products and sundries.

Sandborn Business Challenge:

Pharmaceutical wholesale is a competitive and high velocity business. In order to support the growth and needs of its customers, partners and suppliers, Sandborn Wholesale embarked on an initiative to improve operations both vertically (more clients) and horizontally (more suppliers). Given that the operational needs were managed in a semi-automated fashion, the growth and scalability could not be achieved without the use of an effective tool such as Microhouse's MultiFlexERP solution.

Microhouse Solution:

In partnership with Sandborn and Main Drug Mart, the Microhouse team implemented and customized an end to end Enterprise Resource Planning Solution incorporating the key modules: Distribution Management, Inventory Control, automated & flexible real-time Order Entry, Order Tracking, Electronic reporting to IMS, Shipping History, Purchasing, management Reporting, and fully integrated Accounting for Multi-company requirements. The Microhouse team utilized a new and innovative development environment called The Business Application Platform to manage the complexity involved in delivering a quality solution to Sandborn Wholesale, quickly, reliably and economically

Business Benefits Gained by Sandborn:

• Increased Productivity: Increased the number of suppliers and clients without increasing its headcount. Reduced time to close month end. Saved time. Reduced errors.
• Improved Customer Relationship Management: Launched next day and same day service. Lowered sourcing costs. Increased revenues and profits while passing economic savings on to clients. Achieved the ability to track demand and automate purchasing requirement calculations.
• Enhanced Inventory Management: Gained easy access to client and shipping history. Improved order fill rate. Lowered stock levels. Reduced stock-outs and overstocks. Gained access to real time reporting on key business data.
• Automated reporting to IMS, the central data gathering capacity for the pharmaceutical industry.
• Increased ability to respond to unexpected situations quickly and reliably.