Training is planned according to each customer's particular needs. Training is provided both in-house (at the customer's location), off-site (at the Microhouse offices) and via Internet seminars & phone.

Half-day, full day and weekly training plans are available for individuals and groups. Details should be discussed with your sales contact.

Technical Support

Technical Support plans usually begin after the implementation of the programs and when the training is completed. A support account manager will be assigned for each client; however, our support staff work closely in groups covering for each other when he need arises.

We offer flexible packages depending on the needs of each and every customer. We offer varying packages to meet the specific needs of businesses. Using the latest technological means we connect to your systems for immediate resolutions, however, on-site support is available directly through our office and by our increasing number of business partners. Our support staff is available during regular business hours from 9:00 a.m. to 6:00 p.m. EST.

Providing support should not be limited to resolving problems initiated by end-users, but it could be initiated by the "technology partner"; monitoring and guiding end-users to improve processes such that the need for help is reduced.

Application Maintenance & Extensions

Applications could be maintained and extended either by us or directly by our customers IT staff. Here is another service that makes us unique.

As an option, within the application program, we provide development capabilities such that our customers and business partners can extend applications quickly, reliably, economically and independently.

Depending on the needs of your organization, we provide flexible maintenance packages to meet your specific needs.

Variable maintenance plan.

We custom tailor maintenance plans to the specific needs of your company.

Database conversions & maintenance.
EDI integration. Depending on the type of operations, and your needs for EDI (Electronic Data Interchange) systems, we provide solutions to work with the old/current and the future systems requirements.

Technology Upgrades.

This is where we protect your programs from becoming obsolete. Times pass and technologies change. "New systems and platforms" will replace the ones we currently use.

• BAP provides true and comprehensive separation of business logic from the underlying technology, platform and language. This basic approach and fundamental shift in development philosophy permits the application developer to extend business knowledge independent of the technology aspects; and at the same time, it allows the technology, underlying platform and/or programming language to be changed without affecting the business knowledge. This separation of "technology" from "business" translates into total conservation of investment in business software development.
  
• BAP's model-driven approach provides the development team with the means to describe the application and then generate implementations of the application for various presentation devices and architectures (standalone, PDA, WAP, HTTP, thin-client/fat-server, distributed, etc.). In other words, once an application has been modeled using our development tools, the result can readily be translated to different implementation at "minimal" effort. Compared to a traditional approach, parts of the system would have to be written multiple times and maintained multiple times for additional supported platforms and devices. This translates into a huge cost of ownership, and in many cases renders such programs incomprehensible. This issue is further worsened in custom scenarios where the software provider maintains various branches of the code for different clients. BAP resolves this problem and creates a more reliable system at a lower cost and (fraction of) time.
  
• BAP's runtime environment is built on sound software engineering practices and leading edge technologies. This has been possible for us to achieve simply because we concentrate on technology; we do not deal with application/business logic. We build and generate well-engineered code.
  

It is our business to keep up with the latest technological changes and incorporate them in BAP so new technologies will be introduced to your custom applications quickly and reliably.

Here is another reason why we are "Unique". Simply by maintaining the "business logic" as a separate entity, in a fraction of time we will provide you with the program that meets the latest technology standards for any platform, for your preferred language and any device.

For any further information please contact us.